Medical Information

Medical Information

Have a product-related question?

For all product or services-related questions, please email: or call: (855) 331-5615
Patients/Caregivers: While we will be happy to answer any general product-related questions, we cannot recommend treatment or offer medical advice on personal health matters. If you have a question that relates to treatment of a personal medical condition, please contact your physician or healthcare professional, as this individual is most familiar with your specific medical condition and complete medical history.

Product Complaint or Adverse Event?

Contact Collegium Medical Information directly at: or call (855) 331-5615.
Contact FDA MedWatch directly at: or call 1 (800) FDA-1088 or (800) 332-1088.

COVID-19 and Our Call Center Capabilities

Due to the unprecedented nature of the COVID-19 pandemic, we are moving to a fully remote home-based working environment for our call center staff effective 18 March. As we adjust to this new environment, there may be times where the demand exceeds our online capabilities. For anyone reporting an Adverse Event and/or a Product Complaint, if you receive a telephone busy signal (ie: if all lines busy/engaged) please continue to try your call throughout the day or email your report to: If reporting by email, please include the drug name, problem/adverse event, date it occurred, patient age and sex, and your contact information.  Our team will contact you as soon as possible to follow-up on your report and collect complete information.